Archive for November, 2006

“Gmail mute” in Outlook – deja vu!

Monday, November 13th, 2006

Well, Brad’s going to write a post about this on our corporate blog, I’m sure, but I had to dash off a quick "credit where credit’s due" post as soon as I saw this announcement this morning: New Gmail Feature (LifeHacker).

It’s good to see features we’ve been talking about for a while make it into other email platforms, since if this stuff is needed by Gmail users, that means ClearContext’s Unsubscribe functionality is quite likely needed by Outlook users!  Our users were beta-testing this feature in August and seem to love it, so I definitely think the folks at Gmail have picked a good feature to add.

But, to give credit where credit’s really due, this feature (that Googler BLADAM refers to as "murder") was inspired for us by a conversation we had with our friend Omar Shahine who told us about how he’d like to see the ThreadKiller functionality (that he had built his own addin for) incorporated into our ClearContext IMS product.  We simply took Omar’s suggestion and integrated it with our automated filing capabilities to let the user have a little extra control over where the unsubscribed messages go.

The real question is, what’s the best name for this feature?  Mute, Unsubscribe, Murder, or ThreadKiller?

Blurring the lines w/ blogger payola

Friday, November 10th, 2006

It was not too long ago that the connotation of blogging was simply one of people expressing their individual viewpoints online.  As blogging evolved, it took on a second connotation as well where popular bloggers became an alternative media source – the most popular and well distributed ones effectively becoming perceived as valid journalism by many people.

That’s why companies like PayPerPost, LoudLaunch, ReviewMe, and CreamAid are so troubling to me.  Even more troubling to me is when highly influential and respected bloggers like Steve Rubel and Michael Arrington actually speak positively about the relative merits of certain approaches to this model.  Perhaps they are not explicitly endorsing companies doing this, but they are definitely giving a level of acceptance to some entrants into this field.

What I don’t think many people are paying enough attention to is the fact that this blurring of lines is happening SO EARLY in the evolution of blogging as a communication medium.  While for many in the "blogosphere" reading tons of categorized RSS feeds and engaging in many discussions is old hat, for the vast majority of people, the idea of getting information (much less participating in the dialogue) through these mediums is a  pretty foreign concept.  However, each story that breaks on a blog gives this medium more and more broad acceptance and validity.  So what happens when you NOW throw this monkey wrench of blogger payola into the mix?  Everyone knows the marketing adage of one unhappy customer vs one happy customer.  Or in "intelligent" software how significant the tiniest number of false positives are compared to a huge body of correct analysis.  I think that kind of metric applies to the blog world, too.  A few people burned by blogger payola placements thinking they are reading real journalism can have a wildly disproportionate negative impact on the blog world.

On TV, we all know what an infomercial is.  When you’re sitting on a plane and you turn on some fake business show w/ paid pitches, the audience for that sort of stuff knows what they are getting.  When you read a magazine that has a five-page sponsored "content" insert, you know that’s an ad.  And in the tech world, to those people who read them, we all know what sponsored analyst reports are all about.  So, yes, this "business practice" exists in various forms in all sorts of mediums.  However, all of these mediums have a long-standing established system of trust in place that is generally understood by the readership/viewership.

At this stage in the evolution of the blog world, that implicit understanding and trust does not exist for most people yet.  So blurring the lines at this stage of the game is just plain wrong.

(As a special bonus, because I have world class graphic design skills, I have designed a logo for bloggers who agree with me to use on their sites)